Privacy Policy

Tourist Service Planning Co., Ltd. (the Company) recognizes the importance of the personal information entrusted to it by customers. It strives to protect that information appropriately by establishing internal rules and a management framework. This Privacy Policy sets out the Company's basic policy for handling the personal information it collects.

1. Collection and use of personal information

The Company determines the purposes for using customers' personal information in advance. It collects and uses the information by fair and appropriate means to the extent necessary to achieve those purposes and clearly states the purposes. The main purposes are listed below.

Providing and operating services
Responding to inquiries
Customer management
Marketing activities
Responding as required by laws and regulations

2. Compliance with laws and regulations

The Company complies with applicable personal information protection laws and strives to protect the personal information it holds. In connection with accidents and similar incidents, it may cooperate in disclosing personal information for police investigations or at the request of the Ministry of Land, Infrastructure, Transport and Tourism, the Ministry of Health, Labour and Welfare, or other public authorities.

3. Security of personal data

The Company strives to prevent unauthorized access to, and loss, destruction, alteration or disclosure of, customers' personal data. It establishes organizational controls and internal rules, thoroughly trains employees, provides appropriate supervision and guidance, and reviews these measures as needed.

4. Use of cookies and similar technologies

The Company's website may use cookies and similar technologies to provide better services. It may use them to analyze website usage and improve its services or conduct marketing. Customers may reject cookies in their browser settings, but doing so may make some services unavailable.

5. Disclosure to third parties

The Company does not provide customers' personal information to third parties unless required by law or with the customer's consent. If it provides such information to a third party, it concludes a contract requiring appropriate management and supervises the recipient's protection of the information.

6. Access to, correction of and suspension of use of retained personal data

If a customer asks to review or correct retained personal data or to suspend its use, the Company verifies the customer's identity and responds within a reasonable scope. This helps ensure that the information is accurate and up to date.

7. Retention of personal information

The Company retains collected personal information only for as long as necessary for the stated purposes. Once the retention period ends, it securely and reliably deletes or destroys the information.

8. Response to data breaches

If personal information is disclosed without authorization, the Company promptly identifies the cause and takes steps to prevent further harm. It also promptly contacts affected customers and takes the necessary action.

9. Review of the Privacy Policy

The Company reviews and improves this Privacy Policy as appropriate in response to changes in laws, regulations or services. It publishes revisions on its website.